Implementasi Service Quality (Servqual) Terhadap Kepuasan Nasabah Pada PT. Bank Sinarmas Tbk. Inovator [Internet]. 2021 Jul. 30 [cited 2026 Jun. 24];4(1):22-6. Available from: https://politeknikjambi.ac.id/ojs/inovator/article/view/240